Booking terms and conditions
Hometime Boutique Collection Pty Ltd (ABN 17 666 211 909) trading as The Boutique Collection
Last updated May 2026
These Booking Terms & Conditions apply to all bookings made directly with Hometime Boutique Collection Pty Ltd (ABN 17 666 211 909) (trading as The Boutique Collection) ("The Boutique Collection", "we", "us", "our") via our website. By making a booking, the lead guest confirms they have read, understood, and agree to be bound by these terms on behalf of all guests in their party.
Bookings made via third-party platforms (e.g. Airbnb, Booking.com, Stayz/Vrbo) are governed by the terms of the relevant platform, supplemented by these terms where they do not conflict.
These Booking Terms & Conditions supplement the Hometime Guest Terms & Conditions, which apply to all bookings across all Hometime brands. The Guest Terms & Conditions cover platform use, guest eligibility, guest responsibilities, pets, damage and dispute resolution, liability, indemnity, privacy, complaints, intellectual property, and force majeure. Where there is any inconsistency between the Guest Terms & Conditions and these Booking Terms & Conditions, these Booking Terms & Conditions prevail to the extent of the inconsistency.
1. Our role
The Boutique Collection acts as the booking and management agent for the owners of the properties listed on our website, and as merchant of record for payment processing on the owner's behalf. The contract for your stay is formed between you (the lead guest, on behalf of all guests in your party) and the owner of the property, with The Boutique Collection acting on the owner's behalf in arranging and managing the booking.
The property owner is the principal and is responsible for the property, including its condition, presentation, compliance with applicable laws, and the provision of the accommodation as described in the listing. The Boutique Collection's liability under or in connection with your booking is limited to its role as agent and to its own acts or omissions. Except where liability cannot be excluded by law, The Boutique Collection is not liable for the acts or omissions of property owners.
2. Booking & lead guest responsibility
- The person making the booking ("lead guest") must be at least 18 years of age and must be staying at the property for the duration of the reservation.
- The lead guest is responsible for the conduct of all guests and visitors at the property, and for ensuring all guests comply with these terms and the property's house rules.
- The total number of guests staying at the property must not exceed the maximum occupancy stated on the listing. Children and infants are included in this count unless otherwise specified.
- All guests must be disclosed at the time of booking. Hosting additional guests not on the reservation is not permitted without prior written approval from The Boutique Collection.
- The Boutique Collection reserves the right to refuse a booking, or cancel a confirmed booking, where information provided is incomplete, inaccurate, or where we have reasonable grounds to believe the booking does not align with these terms.
- All guests are required to complete our guest app and acknowledge these Booking Terms & Conditions and the Hometime Guest Terms & Conditions prior to check-in. This is a requirement of all bookings to comply with our merchant of record obligations. Failure to complete the guest app may result in delayed or denied access to the property. Cancellations resulting from non-completion remain subject to the cancellation policy in Section 4.
3. Payment terms
- A valid credit card is required at the time of booking to secure the reservation.
- A 25% non-refundable deposit is charged at the time of booking to confirm the reservation.
- The remaining balance is charged 30 days prior to the check-in date. Once taken, the balance is non-refundable.
- For bookings made within 30 days of check-in, the full reservation amount is charged at the time of booking and is non-refundable.
- If payment fails on the scheduled charge date, The Boutique Collection will attempt to contact the lead guest to resolve the issue. If payment cannot be processed within 48 hours, the booking may be cancelled and the cancellation policy below will apply. To avoid any issues, please ensure funds are available on your nominated card.
- All prices are quoted in Australian Dollars (AUD) and include GST where applicable. Departure cleaning is included in the nightly rate unless otherwise specified. Any additional fees (e.g. extra services including cleaning, additional linen, late check-out where available) will be quoted to you prior to confirmation.
- The Boutique Collection reserves the right to correct pricing errors. In the event of a clear pricing error, we will contact the guest to either confirm the corrected price or cancel the booking with a full refund.
4. Cancellation & refund policy
- The 25% deposit is non-refundable from the time of booking.
- Cancellations made more than 30 days prior to the check-in date forfeit the 25% deposit only; no further amounts will be charged.
- Cancellations made within 30 days of the check-in date are non-refundable, as the balance has been taken in line with our payment terms.
- If a guest checks in and chooses to leave early, no refund will be issued for nights not stayed.
- No-shows are treated as cancellations within the 30-day window and are non-refundable.
- Date changes are treated as a cancellation and rebooking, and are subject to the cancellation policy above. Any change is at The Boutique Collection's discretion and subject to availability.
- We strongly recommend all guests take out comprehensive travel insurance to cover unforeseen circumstances, including illness, travel disruption, and changes to plans.
5. Security deposit
- A pre-authorisation hold will be placed on the lead guest's nominated credit card prior to check-in as security against damage, breach of these terms, excessive cleaning, or any additional charges incurred during the stay. The amount of the pre-authorisation will be disclosed at booking confirmation and may vary by property.
- The pre-authorisation is not a charge. Where no charges arise during the stay, the hold is released following check-out, subject to the bank's processing timeframes.
- The Boutique Collection will provide a written summary of any charges before processing payment, where reasonably practicable.
6. Check-in & check-out
- Check-in and check-out times vary by property and are stated in the booking confirmation and listing.
- Early check-in and late check-out may be available on request and are subject to availability and operational requirements. Additional fees may apply.
- Check-in instructions are provided prior to arrival. Guests may be required to provide identification and complete a check-in form.
- Failure to vacate the property by the designated check-out time, where not previously agreed in writing, may result in a fee of $100 per hour where delays impact housekeeping teams or scheduled services or trades people.
7. House rules
Parties, events, and gatherings are strictly prohibited at all times unless prior written approval has been granted by The Boutique Collection management.
Smoking and vaping are strictly prohibited inside and outside of the property, including common areas within apartment complexes.
Additional cleaning, deodorising, or waste removal costs will apply where this policy is breached.
Guests must treat neighbours with respect by keeping noise to a minimum. Guests must comply with all applicable local council regulations, including maintaining quiet hours between 9:00 PM and 7:00 AM.
Pets are not permitted unless expressly approved in writing prior to arrival and noted on the booking confirmation.
- Guests must comply with all displayed rules relating to pool and spa use at the property.
- Children must be supervised by an adult at all times, and pool fencing must not be propped open under any circumstances.
- Glass items are strictly prohibited in all pool areas. Food is not permitted in the pool or spa.
- Guests are required to remove all rubbish and personal belongings after use, and to be mindful of noise levels and respect neighbouring properties when using these facilities.
- Guests must not tamper with or adjust any pool or spa equipment, including pumps, timers, or settings. Any costs incurred to rectify unauthorised adjustments, including technician call-out fees, will be charged to the guest.
All rubbish must be securely bagged and placed in the designated external bins provided.
Rubbish must not be left in common areas, at the front door, or outside the property, as this may breach body corporate by-laws and attract pests or vermin.
The Boutique Collection undertakes regular cleaning and pest control measures at all properties. Many of our properties are located in tropical environments where insects and wildlife are common. Guests may encounter insects during their stay, particularly following periods of rain. This is considered a natural part of the local ecosystem and not a defect of the property.
Guests are responsible for minimising attraction to insects by ensuring all food is properly stored in sealed containers or refrigerated, and not left exposed on benches or in open packaging.
Guests are responsible for all keys, fobs, and garage remotes issued during their stay. Full replacement costs will be charged for any lost or damaged items.
In the event of a lockout, a $40 fee may apply for self-access to an emergency key (where available). A $150 after-hours call-out fee will apply where staff attendance is required.
The property must be left in a reasonably clean condition upon departure.
Where the property is not left in an acceptable condition, The Boutique Collection reserves the right to charge an additional cleaning fee to recover any reasonable costs incurred. This may include, but is not limited to: excess rubbish not removed or disposed of appropriately, evidence of smoking on the premises, or spills or stains on furniture, carpets, or furnishings.
The property is to be used for residential holiday accommodation purposes only. Commercial activities are strictly prohibited.
The erection or use of tents, caravans, or other temporary structures on the property is not permitted.
Guests must not tamper with, cover, or remove any smoke alarms at the property. All Queensland dwellings are required to have compliant smoke alarms under the Fire and Emergency Services (Domestic Smoke Alarms) Amendment Act 2016. Any interference with smoke alarms is a breach of these terms and may be reported to the relevant authorities.
8. Breach of terms & right to evict
The Boutique Collection reserves the right to terminate a booking and require guests to vacate the property immediately, without refund, in the event of a breach of these terms or the house rules. Breaches include but are not limited to:
- hosting an unauthorised event, party, or gathering
- exceeding maximum occupancy
- smoking or vaping on the premises
- hosting unregistered or unapproved guests
- bringing unapproved pets to the property
- causing disturbance to neighbours
- engaging in illegal activity
- anti-social behaviour
- causing wilful damage
In the event of eviction, guests remain liable for any damages, additional cleaning, and any costs incurred by The Boutique Collection as a result of the breach.
9. Governing law
These Booking Terms & Conditions are governed by the laws of the State of Queensland, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of Queensland.
For all other terms governing your booking, including liability, indemnity, damage disputes, privacy, complaints, and force majeure, refer to the Hometime Guest Terms & Conditions.